lumzoOne number. Your whole team on it.
Lumzo turns your WhatsApp into an organized help desk. No one answers twice, and no customer goes unanswered.
Every conversation becomes a ticket.
Messages come in, land in the right queue and stay with whoever picks them up. Sales talks to sales, support to support. Customer history follows the conversation.
On your computer or your phone.
Install Lumzo on Android as an app. Reply with text, photos, audio or documents from anywhere, without passing the phone around.
Customers know their place in line.
When a conversation enters a team queue, the customer gets their position on WhatsApp and an update as their turn gets closer, without flooding them. Outside business hours, they only get the closed notice. You choose the wording and how often updates go out.
“Please hold on, you are number 2 in the Support queue.”
On screen, agents see the same position on every waiting conversation.
Meta's official API or a QR code. You choose how to connect your number.
Beyond WhatsApp, add a chat to your website with one line of code share a support link answer on Telegram or Instagram (with a QR code) on social media and printed materials. Those conversations land in the same queues and the same inbox.
Each account keeps its own data, separate and protected. Role-based permissions control who sees what.
Simple plans. No contracts.
Try it free for 7 days. Then pick the plan that fits your team.
7-day free trial
1 WhatsApp number and up to 3 agents. No card needed. Then choose a plan.
Start free trialProfessional
2 numbers, 10 agents, unlimited queues.
Choose ProfessionalBusiness
5 numbers, 30 agents, unlimited queues and priority support.
Choose BusinessEvery plan, including the free trial, comes with the AI chatbot, API, MCP, webhooks, dashboard, reports and quick replies. Plans differ only in number and agent limits.
No card for the free trial. Paid plans are billed in US dollars by credit card. Cancel anytime.
Frequently asked questions
What is Lumzo?
Lumzo is a WhatsApp customer service platform for anyone who serves customers, solo or as a team: freelancers, shops and companies. Several agents use the same number at once, every conversation becomes a ticket with an owner, a queue and history, and no customer goes unanswered.
Do I need to change my WhatsApp number?
No. You connect the number you already use, through the official Meta API (WhatsApp Business Platform) or by QR code, like WhatsApp Web.
How many agents can share one number?
It depends on the plan: Essential has 1 number and 3 agents, Professional 2 numbers and 10 agents, and Business 5 numbers and 30 agents.
How does the free trial work?
You try it for 7 days with no credit card, with 1 WhatsApp number and up to 3 agents. At the end, you pick a plan to continue.
How do I pay?
Outside Brazil, paid plans are billed in US dollars by credit card. There is no contract: cancel anytime.
Does Lumzo have an AI chatbot?
Yes. Every plan, including the free trial, comes with an AI chatbot that answers questions and hands over to a human agent when needed.
Do customers know their place in the queue?
Yes. When a conversation enters a team queue, the customer gets their position on WhatsApp (for example, you are number 2 in the Support queue) and an update as their turn gets closer, at most one every few minutes. Outside business hours, they only get the closed notice. It is turned on per connection, with editable messages.
Does it work on my phone?
Yes. Lumzo runs in your computer browser and can be installed as an app on Android, with notifications for new messages.
Is there an API?
Yes. Every plan includes an API, webhooks and an MCP server to connect your inbox with other systems and AI assistants.